ConnectWise PSA™ and ConnectWise ScreenConnect™
A match made in service delivery heaven. With this integration, you can resolve issues faster, close more tickets, boost customer satisfaction exponentially, and much more.
![control icon](/globalassets/media/icons/site/grym/icn-grym-control-256x257.png)
No-fuss documentation
Chat history, notes, timestamps, and even the configuration details of the customer’s machine, are automatically saved in the related ConnectWise PSA ticket.
![An icon of a wristwatch](/globalassets/media/icons/site/grym/icn-grym-timetracking-256x257.png)
More minutes back
No need to leave the ticket and open another application to remote into a customer’s machine. Start a remote session right from a ConnectWise PSA ticket in one click.
![ticket icon](/globalassets/media/icons/site/grym/icn-grym-ticket-256x256.png)
Capture every session
Record video of a session and attach it to the ConnectWise PSA ticket for auditing or training with the premium subscription of ConnectWise ScreenConnect.
![client management icon](/globalassets/media/icons/site/grym/icn-grym-client-mgmt-256x256.png)
Make customers happier
Make it fast and simple for customers to connect to a session with a simple URL.
![An icon of a mouse pointer about to click on a video](/globalassets/media/icons/site/grym/icn-grym-webinar-201x201.png)
More jobs done well
Connect in seconds and get any task done quickly without sacrificing quality.