Extend the power of Freshdesk ticketing with ConnectWise ScreenConnect™ Support

Exceed service expectations with enhanced remote support

Instant connection and fast resolution—that’s the idea behind the integration of Freshdesk and ScreenConnect Support. And what’s the result when your remote support solution lives inside your customer service platform? Unsurpassed levels of satisfaction.

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Connect instantly

Fast, seamless connections let you start resolving customer issues immediately.

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Save time

No need to leave Freshdesk to connect to a separate app. ConnectWise ScreenConnect Support is right there.

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View history at-a-glance

Chat history, support session activity, and timestamps are all saved in the ticket.

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Simplify customer connections

Create a remote session URL from within Freshdesk, and send to your customer in a prepopulated email.

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Record remote sessions

In the premium version of ConnectWise ScreenConnect, sessions can be recorded as video for auditing and training.

Preview the ConnectWise ScreenConnect Support & Freshdesk integration


Try ScreenConnect Support for free

Explore fast, reliable, and secure remote access and support.