Extend the power of Freshdesk ticketing with ConnectWise ScreenConnect™ Support
Instant connection and fast resolution—that’s the idea behind the integration of Freshdesk and ScreenConnect Support. And what’s the result when your remote support solution lives inside your customer service platform? Unsurpassed levels of satisfaction.
Fast, seamless connections let you start resolving customer issues immediately.
No need to leave Freshdesk to connect to a separate app. ConnectWise ScreenConnect Support is right there.
View history at-a-glance
Chat history, support session activity, and timestamps are all saved in the ticket.
Simplify customer connections
Create a remote session URL from within Freshdesk, and send to your customer in a prepopulated email.
Record remote sessions
In the premium version of ConnectWise ScreenConnect, sessions can be recorded as video for auditing and training.