Remote desktop software for SaaS support
SaaS support made easy
Tech issues aren’t exclusive to hardware. Just as a computer or tablet needs remote support, software and other business-critical applications need just as much attention. For reliable and secure SaaS support, look no further than ConnectWise ScreenConnect. Deliver safe, reliable, and instant remote support and remote access to keep SaaS applications up and running and your end users productive.
The benefits for SaaS
Instant connectivity
Remote control solutions are a valuable tool in your support but can do harm when they’re in the wrong hands. Layers of security keep environments secure and remote support activity between the guest, host, and nobody else.
Reduced downtime
Buggy software and applications can bring your end users’ productivity to a standstill. Reliable, instant access allows you to fix software issues quickly—even when the user isn’t there—to keep downtime to a minimum and businesses running smoothly.
Fast fixes for common issues
When you fix enough software problems, you start to see many common issues—and fixes. Automate common remediation actions to fix repeatable software issues and get more time back to fix the rare problems you’ve never seen.
Support anytime, anywhere
SaaS application issues don’t have a set schedule, so you need to be ready to jump into action when an alert comes, and going on-site isn’t always an option. Remote access puts you ‘there’ without being there to provide immediate support from anywhere at any time.
“I've used several remote control / screen sharing solutions in the past, but out of all of them, above and beyond I would continue to recommend ConnectWise ScreenConnect."
Features for complete SaaS support
Application management
Monitor and support SaaS applications across multiple clients and end users worldwide without missing a beat. Whether working behind the scenes or along with an end user, ConnectWise ScreenConnect puts support and application management at your fingertips.
Alerts and notifications
End users might not notice every software issue. While things might appear to be working, problems in the background can creep around and hurt performance. Alerts and notifications in ConnectWise ScreenConnect keep you aware of issues that go unnoticed to keep software running at its best.
Backstage
Not every software issue needs an end user to be around for you to fix the problem. With Backstage in ConnectWise ScreenConnect, get access to the Windows® terminal and PowerShell of any remote machine. Provide complete software support without disrupting the user.
Remote access
Whether around the corner or around the world, ConnectWise ScreenConnect delivers secure, instant, and reliable remote access to solve any SaaS application issue thrown your way. Provide support across all major operating systems and most web browsers.
Additional Resources