Deliver superior service silently with remote access tools & services
Raise your endpoint management game
You never want to interrupt a customer’s work when updating or performing other support on their endpoint device. With ConnectWise ScreenConnect Access for remote access management, you don’t have to worry about being a disruptor. You can deliver superior service silently, seamlessly, and with speed through a reliable, direct connection to access desktops, mobile devices, and more when needed. And guess what? Your customer doesn’t even have to be actively using their device.
Benefits for remote access
Faster service, less disruption
Reduce downtime for your customer and raise the bar for remote support by allowing your technicians to access endpoints instantly so they can resolve issues faster—without undermining customer productivity. And with behind-the-scenes device monitoring and management capabilities, techs can stay in the know and keep system performance high.
Need to monitor and support machines all over the world? No problem. You can do that easily—and confidently. Resolve technical issues on endpoints successfully and without disrupting end users, no matter where they’re located.
Lower costs, more revenue
Closing tickets faster and more efficiently decreases the total time your technicians spend supporting end customers and their devices, which helps you keep costs in check. Plus, remote access management can be an additional revenue source for your organization by allowing you to provide more and better service offerings that create even more value for your customers.
Higher employee satisfaction
Turnover is a costly headache for your organization. Providing your techs with a remote-control toolset that’s reliable, fast, and secure can increase their job satisfaction. It helps put them at ease, makes them more productive, and empowers them to deliver outstanding, professional service to your customers.
“ConnectWise ScreenConnect is the easiest way to connect with our customers. It is simple to use and allows for multiple sets of eyes to look in and help.”
ConnectWise ScreenConnect Access features
Remote access guarded by world-class security features that scale to meet your needs. With AES-256 encryption, two-factor authentication and other functionality available right out of the box, you can work with confidence—despite ever-present cyberthreats.
Granular permissions and user management
With role-based security architecture, administrators can get granular when assigning permissions for each user role. Easily ensure that end users—and technicians—only have a level of access to features and machines that’s necessary for them to do their jobs.
Creating clear, concise reports with actionable data is simple. Get a holistic view of technician activity and key business metrics delivered in an easy-to-read format.
More than 100 integrations and extensions
Customize your remote support experience and save your organization time, money, and headaches with the integrations and extensions available in ConnectWise Marketplace. ScreenConnect Access integrates with many popular tools, including Zendesk, Outlook, Acronis, and Passportal. And if you don’t see an integration you need, we have tools to help you build it.
Take it for a test drive and see how well it works for your customers. Bring instant, secure, and reliable remote control and support into your business. Boost your team’s support capabilities.