Remote desktop software for IT support

Provide anywhere, anytime support to end users with ConnectWise ScreenConnect™

Instant, reliable connectivity to end user devices

Many large organizations today have a dispersed user base and a workforce that’s at least partially remote. And that means their IT teams have more risks to manage, including vulnerabilities and productivity-sapping user downtime. But with ScreenConnect remote desktop softwareIT organizations can solve issues at any time, from anywhere. Technicians can provide behind-the-scenes help desk and secure support for all userswhether their devices are attended or unattended.

Benefits for internal IT teams

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Word-class security for remote access

Get best-in-class security features for remote access, including single-sign-on capability, two-factor authentication, AES-256 block encryption, brute-force preventionand more out of the box with ScreenConnect remote desktop software.

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Granular permissions and user management

With role-based security architectureadministrators can get granular when assigning permissions for each user role. Easily ensure that end users—and technicians—only have a level of access to features and machines that are necessary for them to do their jobs. 

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Increased efficiency, less risk

When technicians need to fix the same, common issues repeatedly, they can’t focus their attention on other value-adding, or potentially critical, issues. Automate common remediation actions—like responding to high CPU usage—and increase overall team performance.

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More than 100 integrations and extensions

Technicians can reach new heights of efficiency in delivering remote access and support to end users with the integrations and extensions available in ConnectWise Marketplace. Integrates with many popular tools, including Zendesk, Outlook, and Passportal, and it’s fully integrated into ConnectWise PSA and Automate, too.

“ConnectWise ScreenConnect is the easiest way to connect with our customers. It is simple to use and allows for multiple sets of eyes to look in and help.”

Anthony Osuna, Sales Manager

Features for IT support

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Configurability, customization, and compatibility

Almost every option on the host page, host client, and guest client can be fully configured and customized to meet the organization’s needsPlus, the software is compatible with Windows, MacOS, ChromeOS, and Linux/Unix/*nix operating systems and nearly every major browser. IT organizations can also support end users’ Android devices.

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Searching and filtering capabilities

Technicians can quickly locate the specific machines that need immediate support by applying several different search parameters, including session and device name, external IP address, and operating system.

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Computer audit and inventory

Unwanted software and unnecessary hardware often make their way onto end users’ devices. Technicians can use ScreenConnect remote desktop software to check for unlicensed, unsupported, and unwanted software quickly and easily and perform software audits and inventory.

Endpoint monitoring and alerts

IT organizations can now turn reactive maintenance into proactive monitoring of machine health. Cut through the “noise” of unnecessary and irrelevant alerts with actionable, real-time, and customizable email alerts that allow technicians to keep track of machine health efficiently.

Try ConnectWise ScreenConnect Support for free

Take it for a test drive and see how well it works for your customers. Bring instant, secure, and reliable remote control and support into your business. Boost your team’s support capabilities.

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Additional Resources

Feature Sheet
10 Reasons You Need a Reliable Remote Control Tool
Remote control access is key to delivering excellent value. See the benefits of ConnectWise ScreenConnect™.
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Remote Support & Access
Intruder Alert: Secure Your Remote Access Tools From Cyberattacks
Implement a better remote access policy in seven steps.
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The 4 Pillars to Building a Top-Notch Remote Workforce
The age of the remote workforce has arrived.
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Remote Support & Access
The MSP COVID-19 Playbook: Securing Your Company & Clients
In this eBook, we go over ways to help you secure your remote work environments no matter where they’re located.
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Remote Support & Access

Try ScreenConnect Support for free

Explore fast, reliable, and secure remote access and support.